Can I track my Snag order?
Yes, if you picked tracked delivery, click the link in your dispatch email to see the status of your order. Your dispatch email has an estimated delivery date to give you an idea of when your parcel will arrive. These dates are not set in stone and your order can arrive slightly before or slightly after these dates.
Can change my delivery address after I have ordered?
We’ll do our best! Orders can only be changed before your parcel starts it’s journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: firstname.lastname@example.org
I am missing an item from my order, what do I do?
Sorry about that. First up, check both your order confirmation and packing slip contained in your order to verify the item that is missing. Then please reach out to customers service who can help you. Email: email@example.com or WhatsApp here.
Delivery & Returns
How long does delivery take at Snag?
That depends on where you live. There are estimated delivery times as a guide and your order can arrive just before or just after these times. For a full list of delivery times, see our shipping policy.
How much is delivery?
We always offer the cheapest, but best shipping available. When possible, this is postal delivery rather, than couriers. The price you pay is based on the weight of the order, but overall it gives you the lowest cost.
For a complete list of shipping charges for tracked, untracked, and express by country, please click here to visit our Shipping Policy.
Can change items in my order after I have placed it?
We’ll do our best! Orders can only be changed before your parcel starts it’s journey through the warehouse. Let us know what you need to change and we’ll see if we can catch it. We’ll update you by email. Contact Customer Services as soon as possible: firstname.lastname@example.org or via WhatsApp here.
How can I return items?
If you have ordered Snag tights, only unworn pairs can be returned. Tights are an 'intimate', like lingerie, the same with Chub Rub shorts. If you have ordered leggings, skirts or socks, these can be returned if they have been tried on, but not worn out of the house.
Swimwear can be tried on, but can only be returned if the hygiene strip is still in place. Any other clothing can be returned if they are unworn and still have the labels attached.
If you have items that you want to return that are unworn, send them back to us with a note of your order number.
Please send your items to:
Snag Europe - Returns Department
Jan Van Riebeeckweg 15
Fees for returning items are covered by you and returned items are your responsibility until they reach us, so we do recommend getting proof of postage. We are unable to accept any collection fees and this may lead to delays in your return being processed.
Once your return arrives with us, and our Returns team has checked your return, someone will be in touch to process your refund or exchange.
I have a problem with an item, what do I do?
Get in touch with the customer service team who will be more than happy to help. Send your order details and some pics of the problem. You can contact Customer Services through email at email@example.com or via WhatsApp here.
How do I pick the right size Snag tights?
All you need is your height, dress size and body shape, it’s that easy. Then find them on our size chart below and there's your Snag size.
Visit our size guide for more information.
How do I pick the right maternity Snag tights size?
We usually recommend getting a size up from your usual Snag size so that you can grow into them. A few of our customers who are normally a size F or G have said that sticking to the same size even when pregnant has worked for them as F and G are made to be even stretchier than A to E.
How do I care for my Snag tights?
We recommend washing them on their own for the first time, and washing them before wearing them as the colour does not always, but may transfer. Officially, you should hand wash them using a 'non-aggressive detergent'. As busy people, we usually stick them on a 30ºC wash, with similar colours, inside our specially made wash bags (don't for get to add one to your order), or you can even use a pillowcase or lingerie bag. When drying them, please take care, squeeze dry only and avoid direct heat, as it can degrade the stretch.
What materials are used in Snag clothes?
All product compositions are listed on the individual products. We always aim to source the most ethical and sustainable raw materials.
Are Snag clothes suitable for men?
Yes, absolutely. Snag clothes are suitable for everyone.
Do Snag sell medical compression tights?
No, medical compression tights are a made to measure item with different specification depending on the wearer.
Will a sold out item ever come back in stock?
If it is not marked as Limited Edition, then it will come back in stock. Limited Edition items are sometimes restocked depending on demand. Sign up to back in stock notifications on the product pages to keep up to date.
How can I model for Snag Tights?
We love representing as many people as possible in our photos. The best way for us to see your pictures is to tag us on social media, @snagtights or use the #snagtights hashtag. Alternatively email us: firstname.lastname@example.org
Do Snag do discount codes or an NHS discount?
You get the best price, always, so no discount codes are needed. There are multi-buy discounts on all products that are automatically applied at the checkout.
Tights & Chub Rub Shorts
5+ pairs of tights - 10% off
10+ pairs of tights - 15% off
5+ pairs of knickers - 10% off
10+ pairs of knickers - 15% off
Any 3+ items of clothing - 10% off
5+ pairs - 10% off
10+ pairs - 15% off
Why don't we use Pay later services like Klarna?
Sustainably is the goal for Snag, not just in business, but in everyday life as well. Pay later services like Klarna and AfterPay don't promote sustainable living, in fact they do the opposite of that. So we don't use them.
How can I work at Snag?
Check out our Jobs at Snag page for all our open positions and info on what it's like to work for Snag.